Frequently Asked Questions

Yes, we want you to be completely satisfied with our cleaning services. If for any reason you're not happy with our work, please let us know within 24 hours and we'll make it right.

Yes, we offer discounts for customers who schedule recurring cleaning services. Please contact us for more information about our pricing and discounts.

Yes, all of our cleaners undergo a thorough background check before they're hired. We only hire trustworthy and reliable professionals to ensure the safety of our customers and their homes.

The first cleaning ALWAYS takes the longest as we bring your home up to maintenance level. How much longer truly depends on the amount of time since your last professional or deep cleaning, pets, kids or people living in the home, the level of buildup, decorating style and the size of your home. Most clients prefer to schedule regular cleanings after the initial cleaning, whether it be weekly, bi-weekly or monthly. Bi-weekly and every 4 weeks are our most popular recurring services. Having recurring services helps us maintain your home beautifully and keeps the time length and costs down for you. 

If you’d like to use our cleaning services occasionally, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is. 

Each home is unique, because of the home’s specific needs, it may take more or less time for us to clean your home compared to your neighbors. Once your Maidie Clean technician gets to know your home, it will be quite consistent with how long each cleaning will take. 

We love all pets, but you know your pets better than we do! If your pet is comfortable around new people and noises – vacuuming, mopping, etc. – leaving them at home is fine! To ensure your pets and our technicians safety, we do recommend that your pet be kenneled or secured in a separate room during the cleaning. If your pet is not comfortable around new people or loud noises, we ask that the pet be secured in a manner that does not allow interaction with our technicians. If a pet is acting in a threatening manner to our staff, they are trained to leave the premises immediately until our office can reach you to discuss options.

Please Note: We do NOT walk, feed or clean up urine or feces left from animals.

We will always make the beds! If you would like to leave fresh linens on one bed and you request us to change them, we will surely take care of that for you! If you do not have a spare set of linens to use, we can launder them also, just make sure to let us know! Additional bed linens can be changed as well just be sure to let us know so we can schedule enough time.

No, only if you would like to be. Upon booking, we will ask for entry information and specific details of any areas to give special attention or to avoid. The majority of our recurring clients provide a spare key or a key code to enter the home. All client keys are kept in our office key safe and issued and returned the day of your cleaning.

You may either call our office at (281) 713-5200 or fill out our easy estimate request. If you fill out the online request, we will contact you within 24 hours with an estimate and availability. At that time, we will also get all the details needed. Once you book your cleaning, you will receive a confirmation email, with the information for the cleaning package you chose along with our client guidelines. That is it, now you can sit back and relax!

We do require a debit/credit card to be on file with our office. If you prefer to pay for your service with a different card or method please let us know prior to your scheduled cleaning. After the cleaning, we will send an invoice to you via email. You can also pay with a check! You may either leave it for the technician to bring to the office or you may drop it off at the office and your card will not be charged unless we do not receive payment within 3 days of service. There is a 50% deposit required at the time of booking for all initial cleans. 

Tips are never expected, but are greatly appreciated, and are accepted. Most clients prefer to tip a little at the end of each cleaning, but some prefer to provide a large tip at the end of the year. We love hearing that our work is appreciated and if you’d like to leave a review on our website or Facebook page, we’d greatly appreciate that! You may let our office know what you would like to tip in advance or you may leave cash witha  note or you may send us a note on our "Tip your cleaner" page.