Short Term Rental Policies

Maidie Clean is dedicated to providing a professional, thorough, consistent cleaning every time! We understand how important reviews are to your bookings therefore we pride ourselves on lasting impressions that result in top-notch rental reviews. If any detail of your turnover cleaning is not up to your standards, we encourage you to let us know. If you receive any feedback from your guests or you are not 100% satisfied, please reach out within 24 hours of your service so that we can remedy the situation immediately.

🚫WE DO NOT DO MAINTENANCE ITEMS AND REPAIRS

🚫WE DO NOT REMOVE TRASH OFFSITE. WE WILL SET YOUR TRASH CANS OUT TO BE  

     PICKED UP BY TRASH SERVICE. PLEASE PROVIDE ADEQUATE CANS TO HOLD TRASH 

     ACCUMULATED BY THE NUMBER OF GUESTS YOUR PROPERY ALLOWS

🚫WE DO NOT WASH MINI BLINDS DUE TO THEIR FRAGILE NATURE. WE WILL ONLY  

     DUST MINI BLINDS

🚫WE DO NOT CLEAN BIO HAZARD OR HUMAN/PET FECAL MATTER

🚫WE DO NOT WASH WALLS

🚫WE DO NOT CLEAN WINDOWS UNLESS BY SPECIAL REQUEST. SPOT CLEANING OF 

     WINDOWS IS INCLUDED IN YOUR TURNOVER RATE

🚫WE DO NOT CLEAN ANYTHING UNREACHABLE WITH A TWO STEP LADDER OR 

     EXTENSION DUSTER

🚫WE DO NOT REMOVE LIGHT FIXTURES TO CLEAN

When scheduling a turnover please provide the check in date as well as the checkout/turnover date for each booking. This allows us to schedule the turnover accordingly to ensure the unit is cleaned and reset prior to the next check in date. Unless you have scheduled a same day check out/in, we will do our best to turn the unit within 48 hours of checkout. 

We understand that prompt turnovers are important to maximize your bookings and we strive to meet those demands.

The owner or property manager must provide photos of a guest ready unit and an inventory of all linens on site prior to your first service appointment, This gives us a baseline of what is in your unit at the beginning of our service relationship. The photos provided to Maidie Clean will be included in our work orders as a guideline for our team members.

We do not currently offer same day out and in’s on Saturday’s. In order to provide a same day checkout/in turnover the unit must have enough spare bed linens and bath linens required to reset the unit without washing. Our teams will do their best to launder and restock all linens on site during the service, however, in the event that they are not able to complete all wash due to heavily soiled or stained linens we want to be certain there are enough spares to completely reset the unit for your next guests. For immediate same day service not previously scheduled (non-holiday) there will be an additional $125 above regular turnover charge.

You may withdraw a service request via email to contact@maidieclean.com or text message to (281) 713-5200 and cancel the relevant cleaning or turnover service up to 24 hours before the scheduled service. There is a mandatory 24 hour notification period for any cancellations. Client will be responsible to pay a $75 fee for cancellations not received 24 hours prior to the scheduled service.

All cleaning times and schedules are the responsibility of owner or property manager. Maidie Clean must be notified via email or text message of any change of the schedule 24 hours prior to the scheduled service. 

Any stay over 10 days may incur additional charges if the time required is more than the normal turnover time. 

• Immediate same day service (non-holiday): $125
• Extra cleaning upon client approval if guest leaves home extra messy: $55/hour
• Heavy oven interior cleaning: $45 each
• Patio & furniture dusted & fully wiped: $55 (spot removal of finger prints/spills included in turn)
• Off-site laundry: $2.20/pound (If amount exceeds number of loads included in turnover rate) *Includes drop off and pick up.
• Interior/exterior window glass cleaning: $8/window (spot removal of finger prints/spills included in turn)
• Any requests outside of our Short Term Rental Cleaning Check list are considered concierge or errand requests and will be billed by the hour, to include travel time.

Lock Box or Electronic Access: You MUST have electronic entry or a lock box for keys to the property and storage closets. We do not hold keys in our office. 

MAIDIE CLEAN OBSERVES THE FOLLOWING HOLIDAYS: 

Easter

Memorial Day

Labor Day

Thanksgiving Day/The day after Thanksgiving Day

Christmas Eve/Christmas Day

New Year’s Eve/New Year’s Day

Services on these holidays, WITH PRIOR APPROVAL ONLY, will be billed at twice the regular turnover rate for your unit. We cannot guarantee availability of staff for turnover services on our scheduled holidays.

Off-site laundry: $2.20/pound (If amount exceeds number of loads included in turnover rate) *Includes drop off and pick up.

Included: 

• Washing sheets (fitted and flat sheet, pillowcases, duvet covers, small throw blankets), towels, hand towels and washcloths.

Not included: 

• Detergents, softeners, stain remover products or bleach.
• Washing duvets, comforters, large throws/blankets, pillows, mattress protectors or pillow protectors.
• Cost for off-site laundry services.

Please try to email or text us at least one (1) day prior the scheduled cleaning with any special requests so that we can schedule the extra time needed or additional team members to complete these tasks and provide you with an updated fee/cost.

• All payments are processed by credit or debit card on the day of service. 
• We do not accept checks or cash payments for short term rental services. 
• All Clients are required to have a Credit/Debit card on file PRIOR to services beginning. 
• All Clients are required to ensure cards are up to date so payments can be processed after services are completed. 
• Maidie Clean reserves the right to pause services 5 days after an invoice is past due. 
• All past due services will have a $25 late fee attached to the final invoice. 
• Maidie Clean reserves the right to cancel services due to non-payment 21 days after Invoice Due Date until account is in good standing.

Maidie Clean will provide all the necessary cleaning products to keep your investment at maintenance level. We use standard professional house hold cleaning products that do not stain or warp any surfaces when use appropriately. 

We require all bathrooms to have a toilet brush for sanitation purposes. 

If your property has carpet, we do require that you provide an upright vacuum. Most of our clients have hard surface floors. Therefore, we use bagged, canister vacuums specifically designed for hard surface flooring.

Paper products: It is the owner’s responsibility to provide toilet paper, paper towels, Kleenex, dish washer pods, trash bags, laundry soap, softener, sponges, etc. that you want to have available for your guests to use during their stay. We are happy to display these for you in the designated area.  

Clients are given advance notice of any price increases. Maidie Clean reserves the right to raise prices at any time.

We will put all trash in a large bag and place it in the outdoor trash can if it is near the home and accessible per your instructions. We will set your trash cans out for trash service pick up. We DO NOT take the trash with us in our vehicles.

Our cleaning technicians’ clock in and out from our scheduling app on their phones and GPS coordinates are registered at time of input. This is to make sure they have arrived and left safely.

Maidie Clean technicians may take non-personal before and after photos for our use on social media and our website, of first time cleans, vacant properties, and in the event of an accident. 

We expect our clients to maintain and monitor their homes for bugs/pests. We reserve the right to refuse service if the home has a visible infestation and may require professional pest control services. In such event Maidie Clean will consider this a cancelation and follow standard procedure of the cancellation policy of a 50% charge of services. This is to compensate our staff for the loss of time and work, leaving a gaping our schedule.

Follow-up service cannot be performed until documentation is presented showing the situation has been resolved.   

Breakage: 

We believe in shining a spotlight on an issue rather than sweeping it under the rug. If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then something can happen (we are human, after all). Once reported to the office, we contact you to discuss a fair and quick resolution. 

If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate. We do ask that any irreplaceable items be put away and anything you are concerned about is noted at the time of booking. Please note, we don't repair or replace existing damage or improperly installed items. Maidie Clean can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc. 

Damage: 

Client should point out any damage to surfaces before service begins. Our cleaning technicians are trained to survey a home when they arrive and note/record any damage prior to starting your clean. Maidie Clean is sometimes called in to correct damage that was already there or that another cleaning company was responsible for. In this case we may require that the client sign off on a pre-existing surface damage waiver. 

In areas of the home with extreme clutter Maidie Clean reserves the right to skip those areas in order to avoid damaging items or injuring the cleaning technicians. 

Surfaces such as hardwood floors and natural stone should be in good condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner. 

If you would like us to use your products instead, please understand Maidie Clean will not be held liable for any damage caused by your products. For heavy or light mold build up in showers, we may request your permission to use a stronger cleaning agent (i.e. Bleach) and ask you to provide it in the necessary bathrooms to prevent us from any accidental spills.

Both client and Maidie Clean may choose to end services at any time.

Maidie Clean reserves the right to cancel services due to non-payment 21 days after Invoice Due Date until account is in good standing.

Maidie Clean reserves the right to end services at any time if they feel the client and Maidie Clean are no longer a good fit due to the following situations:

Home has become an unsanitary situation

Client has placed expectations which cannot be met within our company

Client is seeking services Maidie Clean is unable to achieve

Cleaning technician feels unsafe on the property

Client continuously cancels creating inconsistency in scheduling

Drugs, or other illegal substances are found on the property

Requesting an employee to do side jobs or be a direct hire.

Maidie Clean does not permit our clients to “poach” our employees. We request that you not solicit our employees for work directly for you or for a side job. This places our employee in an unfair and awkward situation and creates a breakage of trust with our company when we have placed a tremendous amount of time and energy into recruiting, hiring, training, vetting, and ensuring you only have the BEST cleaning service our company can offer. If you decide to solicit an employee for private hire, all future services will be immediately terminated.

When a client enters into an agreement for services with Maidie Clean the client understands that they will pay a [$1,500] training fee to Maidie Clean if they engage in a working relationship directly with any employee of Maidie Clean during the course of service other than through Maidie Clean.