Why We Have a Terms Of Service

We specialize in residential weekly, bi-weekly and monthly recurring services as well as short term rental turnover services. We also offer deep cleans with our Top to Bottom Deluxe Cleanings, One Time Cleanings, Move In/Out Cleanings, and Commercial Office Cleanings. 

Your day and time is specifically reserved for your home or office, so you can have that peace of mind and priority.

For all visits you will receive an email reminder 5 days prior to your appointment. You will also receive a text reminder 1 day prior to your appointment. Please see our Cancellation Policy in regards to rescheduling/canceling your visit.

🚫WE DO NOT DO DISHES OR LAUNDRY UNLESS BY SPECIAL REQUEST.

🚫WE DO NOT WASH MINI BLINDS DUE TO THEIR FRAGILE NATURE. WE WILL ONLY  

     DUST MINI BLINDS.

🚫WE DO NOT CLEAN BIO HAZARD OR HUMAN/PET FECAL MATTER.

🚫WE DO NOT CLEAN ELECTRONICS (TV screens, Keyboards, Smart Home Devices, etc)

🚫WE DO NOT CLEAN HOARDING SITUATIONS WITHOUT AN IN HOME CONSULATION

🚫WE DO NOT WASH WALLS

🚫WE DO NOT CLEAN WINDOWS UNLESS BY SPECIAL REQUEST

Call, email or text our office to initiate an estimate or to schedule an appointment!

Our scheduling hours are Monday - Friday 8am-5pm and Sunday 11am-4pm (short term rentals only). To respect our cleaning technicians family time, we do not schedule a home to be completed past 5pm or on Saturday.

If you are requiring a SPECIFIC time/window please notify the office so we can make the accommodations if possible.

ALL JOBS ARE REQUIRED TO HAVE A 50% NON-REFUNDABLE DEPOSIT ON YOUR FIRST APPOINTMENT TO BEGIN SERVICES AND SECURE YOUR SPOT ON THE SCHEDULE. 

OUR POLICY REQUIRES A CREDIT OR DEBIT CARD ON FILE TO CHARGE FUTURE VISITS/REMAINING BALANCES.

For all visits you will receive an email and text reminder 5 days and 1 day prior to your appointment. Please see our Cancellation Policy in regards to rescheduling/canceling your visit.

We are thrilled to come clean for you and want to be able to leave your house sparkling. In order for us to be able to provide the highest quality cleaning possible, we would just ask for you to do a couple things to prepare for our arrival. Please put away anything that would inhibit us from cleaning certain areas, such as loose papers, dog toys, children’s toys, etc. Please make sure all dishes are put away so that we are able to thoroughly clean your kitchen, unless requested otherwise. In addition, please make sure anything of a sensitive nature is put away. It’s ok if you do not have time to tidy up prior to your cleaning appointment! However, it may add additional time to the cost of your cleaning.

We allow a 30 minute arrival window for our first home beginning at 8am.

Our second home in the afternoons will have a 1 hour arrival window due to traffic, lunch breaks, or in the event that the previous home had made pre-scheduled changes to their cleaning.

Tipping is not required; however, it is always greatly appreciated by our staff! The standard amount is 10%-20% of the cost of service. Often times our clients are not home, however we know that you greatly appreciate all our technicians attention to detail in your home to make sure it is a place of peace and rest for you. 

If you would like to send them a “Thank You” tip you may contact our office to have it added to your invoice for that service or you may visit our Tip Your Cleaner page to learn more. https://maidieclean.com/tip-your-cleaner

No, you do you need to be home for any of our services. It is 100% dependent on your comfort level. All of our cleaning technicians are fully background checked and vetted before entering your home, so you can have peace of mind.

We understand that many of our clients work from home, so rest assured we can work around you’re schedule. Our technicians are trained professionals who will communicate their workflow with you upon arrival if needed.

We offer 3 entry options to choose from: 

1. The client may opt to be home to allow access to their home the day of the service. Please prepare for your cleaner to arrive. If no one is home or our cleaners are turned away for any reason you will be charged half the service price for that day. 

2. The client provides a spare door key via a lock box on your property or a specified location, a door code, a garage door code or other code to gain access to the home. 

We do not hold keys in our office. In the event the code given is not correct and cleaners cannot gain access to the home the client is responsible for the lock out and a cancellation fee of half the price of that day’s service to be charged to your credit card on file. 

3. The client can purchase a lock box to place a key inside and provide Maidie Clean with the pass code. 

In the event if for any reason the key is not in the lock box or the code does not work when the cleaners arrive to clean the home; the client is responsible for the lock out and a cancellation fee of half the price of that day’s service to be charged to your credit card on file. 

NOTE: In the event the client chooses to leave a door unlocked, or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Maidie Clean will not be held liable for any damages or theft to the client’s home.

Maidie Clean will not be liable for any false alarm charges due to alarm code changes not being brought to our attention before servicing the home.

All payments are processed by credit or debit card on the day of service. We do accept checks. If a check is not left for the cleaner on the day of service, the credit card on file will be charged for that service. We do not accept cash.

All Clients are required to have a Credit/Debit card on file PRIOR to services beginning, unless previously discussed and approved by management.

All Clients are required to ensure cards are up to date so payments can be processed after services are completed.

Maidie Clean reserves the right to pause services 5 days after an invoice is past due. All past due services will have a $25 late fee attached to the final invoice.

Maidie Clean reserves the right to cancel services due to non-payment 21 days after Invoice Due Date until account is in good standing.

All appointments canceled 48 hours PRIOR to their day/time will not be charged.

In the event that you need to reschedule, skip or cancel your service, we ask that you give a (48) hour notice. Without a (48) hour notice you will be charged 25 % of your cleaning. Cancellations on the same day of service, or if we are unable to access the home upon arrival, or are turned away at the door, a cancellation/lockout fee equal to 50% of the scheduled service price will be charged. All cancellations must be made through our office or by email to contact@maidieclean.com. This is to compensate our staff for the loss of time and work, leaving a gap in our schedule.

In the event that Maidie Clean needs to cancel the cleaning, due to extreme weather, or circumstances beyond our control, we will provide the client with 1-2 alternative dates/times ASAP.

🚫 Repeated Cancellation Policy

Any clients who exceed 4 cancelations within a 60 day period will be notified and automatically moved to monthly visits with the monthly quoted price.

🚫 Skip Fee

We know life happens, and sometimes your service will need to be skipped. Whether your family is sick, loss of power, pre-planned family vacations OR circumstances beyond anyone’s control……we understand. However, if you are requesting us to skip please know we will make a price adjustment for your next cleaning.

If you are WEEKLY your next visit will increase by $10

If you are BI-WEEKLY your next visit will be increased by $15

If you are MONTHLY your next visit will increase by $25

🚫 Late Fee:

Maidie Clean reserves the right to pause services 5 days after invoice is past due. All past due services will have a $25 late fee attached to the final invoice.

We want you to be absolutely delighted with the cleaning service! Report any concerns to our office at (281) 713-5200 or to contact@maidieclean.com within 24 hours after the service. We will return and re-clean the area(s) of concern at no cost to you. 

We have a 24 hour turnaround policy so in the event that any areas are not cleaned to satisfactory on the day of cleaning then the client has the responsibility to contact the office within 24 hours of their appointment and we will return to reclean the areas within 24 hours at no cost.

Your honest and quick feedback is KEY to our success in fixing any error made on our end. We take our training very seriously and we cannot correct mistakes and provide corrective action if we do not know they were made.

We do not offer refunds. All payments are due at completion of job.

Please expect random quality checks to happen on your home by a quality control manager to make sure you are receiving consistently fantastic service. All quality checks take place during the final phase of cleaning.

Please notify the office within (2) hours of your scheduled cleaning of any changes needed to be made to your routine cleaning at contact@maidieclean.com so that we can schedule the extra time and/or additional team member/s to complete these tasks and provide you with an updated fee/cost if applicable. This gives us the necessary time to update the work order, as well as notify the cleaning technician of these changes.

All details of what to expect for every routine visit will have been discussed during your consultation prior to beginning services. However, we know that life happens and sometimes changes need to be made! Maybe you have out of town guests, certain rooms are being remodeled or repaired, plumbing fixed, etc. 

All routine services are priced at a Flat-Rate price for the job. Our goal is to keep your price as consistent as possible, as this eliminates chaos, as well consistency for your budget.

When you provide us with the requested information for your home, we provide an estimate based on homes that are similar in size and reported condition. If our cleaners arrive and the home will require more time than estimated due to condition or not being picked up, we will communicate this to you before we go over estimated hours for approval/denial. We will reach out by phone call and text message, if necessary, to ensure quick communication. Though we do our best to estimate as accurately as possible, everyone’s home is different, and two similarly sized homes can take drastically different amounts of time depending on how the owner lives.

All initial/deep cleanings are estimated by the labor hours anticipated for the scope of work requested.

If you ever have any additional requests outside of your routine service, please contact the office so the schedule, job instructions, and final invoice can be adjusted if necessary.

We use a solo-cleaning model. So, we will only be sending 1 cleaning technician to your home for any home that is less than 3,500 sq ft. For any recurring cleaning over 3,500 sq ft we will send 2 technicians, unless approved otherwise.

NOTE: On all first time, or deep cleans we will assign 2 or more cleaning technicians based on our scheduling arrangements.

We create our schedules based on route optimization to ensure our technicians are using their fuel consumption conservatively. Occasionally we may send a different technician due to scheduling conflicts, or if your regular technician is unavailable, sick, etc.

We may also rotate our technicians’ schedules to keep their schedule fresh, as well as a healthy upbeat work environment. 

Maidie Clean does reserve the right to change cleaning technicians last minute in order to ensure your home is not skipped, or rescheduled due to staff being ill, or no longer working here. 

But rest assured, all our technicians are trained the same way, so they know it is important that you have a CONSISTENT cleaning regardless of the tech.

Our office staff will reach out to you in the event there is a change in the technician assigned to your home. 

Maidie Clean will provide all the necessary cleaning products to keep your home at maintenance level. We use standard professional house hold cleaning products that do not stain or warp any surfaces when use appropriately. 

If you would like us to use your products instead, please understand Maidie Clean will not be held liable for any damage caused by your products. For heavy or light mold build up in showers, we may request your permission to use a stronger cleaning agent (i.e. Bleach) and ask you to provide it in the necessary bathrooms to prevent us from any accidental spills.

We require all bathrooms to have a toilet brush for sanitation purposes. 

If you have carpet, we do require that you provide an upright vacuum. Most of our clients have hard surface floors. Therefore, we use bagged, canister vacuums specifically designed for hard surface flooring.

Our number one concern is for the safety of our clients and our cleaning technicians. Maidie Clean is insured and cannot perform any cleaning higher than a two foot step stool. Any heavy or large furniture must be moved away from the walls in order to clean behind them. Our cleaning technicians will not move furniture in order to remain safe and prevent damage to your property. Cleaning under beds is not performed unless requested.

No Other Service Workers:

For the safety of our team and to ensure quality service, we require no other service workers (such as painters, movers, construction, electricians, etc.) in the home or office during cleaning. If other service workers are present, we will be unable to perform the cleaning, and the 50% lockout fee will be applied.

Our cleaning technicians need to be able to work without distractions. Every effort is made for them to work safely, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. In the event the technicians are not able to work without distractions that affect their ability to work at their normal speed, Maidie Clean reserves the right to charge for their extra time spent in the client’s home. 

If for any reason an employee of Maidie Clean feels that their personal safety is in danger enough to leave the job site due to actions by the client, client’s guests or animals, the client will be liable for the full cost of the service. 

We love our clients’ pets! But for their own safety and the safety of our cleaning technicians, please put your large or skittish pets in a secure area of the home. 

Please feel free to leave your people friendly pets in the house, however, we ask that if you know your pet will experience anxiety during your cleaning (new people, loud noises, new smells, etc.) please make the necessary arrangements to make sure they are comfortable and secured. We will note these details in our work order of any pets in the home and their locations. (i.e. Dogs will be in kennels in the living room, etc.)

ALL aggressive animals are required to be kenneled, in a separate room (which will not be cleaned), or outside during the cleaning. If we arrive to the property and are greeted by an aggressive animal, we reserve the right to not clean your home until the necessary arrangements are made. Our cleaning technician's safety is our number one priority.

Our cleaning technicians cannot clean animal feces of any kind for their health and safety.

Our cleaning technicians’ safety and health is of the utmost importance to us, so we ask for you to let us know if there are any potential biohazard situations. These can include mold, rodent or bug infestations of any kind, or human or pet urination or feces. If a biohazard situation is evident, our technicians will not be able to service your home and you will be charged according to our cancellation policy. Follow-up service cannot be performed until documentation is presented showing the situation has been resolved. 

Clients are given advance notice of any price increases. Maidie Clean reserves the right to raise prices at any time.

We will put all trash in a large bag and place it in an "animal safe" area (Example: Inside the garage) or the outdoor trash can if it is near the home and accessible per your instructions. We DO NOT take the trash with us in our vehicles.

Maidie Clean utilizes technology to its fullest to provide an even smoother customer experience! You will receive an automated reminder email (5) days prior to service as well as a reminder text the day before. You may respond to the email; however, the automated text messages are only one way. You do have the option to opt out of these.

Our cleaning technicians’ clock in and out from our scheduling app on their phones and GPS coordinates are registered at time of input. This is to make sure they have arrived and left safely.

Maidie Clean technicians may take non-personal before and after photos of first time cleans, vacant properties, and in the event of an accident. 

We expect our clients to maintain and monitor their homes for bugs/pests. We reserve the right to refuse service if the home has a visible infestation and may require professional pest control services. In such event Maidie Clean will consider this a cancelation and follow standard procedure of the cancellation policy of a 50% charge of services. This is to compensate our staff for the loss of time and work, leaving a gaping our schedule.

Follow-up service cannot be performed until documentation is presented showing the situation has been resolved.   

All vacant property cleanings must have all utilities on to ensure proper and safe cleaning. 

Properties must be COMPLETELY vacant and free of garbage, construction scraps or debris.

We DO NOT clean out garage areas except by request at an additional fee.

We DO NOT haul away post construction/renovation/moving debris.

Entrance and exit details MUST be discussed prior to the scheduled cleaning date. Maidie Clean will only conduct communications with the Client who is paying for the services. We WILL NOT clean a property that is under a different name than the paying client’s name. 

Maidie Clean observes the following holidays; Easter, Memorial Day, Labor Day, Thanksgiving Day, Christmas Eve/Day and New Year’s Eve/Day. We will provide updated holiday scheduling 1 week prior to your normal cleaning day if it falls on a observed holiday.

Breakage: 

We believe in shining a spotlight on an issue rather than sweeping it under the rug. If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then something can happen (we are human, after all). Once reported to the office, we contact you to discuss a fair and quick resolution. 

If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate. We do ask that any irreplaceable items be put away and anything you are concerned about is noted at the time of booking. Please note, we don't repair or replace existing damage or improperly installed items. Maidie Clean can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc. 

Damage: 

Client should point out any damage to surfaces before service begins. Our cleaning technicians are trained to survey a home when they arrive and note/record any damage prior to starting your clean. Maidie Clean is sometimes called in to correct damage that was already there or that another cleaning company was responsible for. In this case we may require that the client sign off on a pre-existing surface damage waiver. 

In areas of the home with extreme clutter Maidie Clean reserves the right to skip those areas in order to avoid damaging items or injuring the cleaning technicians. 

Surfaces such as hardwood floors and natural stone should be in good condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner. 

If you would like us to use your products instead, please understand Maidie Clean will not be held liable for any damage caused by your products. For heavy or light mold build up in showers, we may request your permission to use a stronger cleaning agent (i.e. Bleach) and ask you to provide it in the necessary bathrooms to prevent us from any accidental spills.

Both client and Maidie Clean may choose to end services at any time.

Maidie Clean reserves the right to cancel services due to non-payment 21 days after Invoice Due Date until account is in good standing.

Maidie Clean reserves the right to end services at any time if they feel the client and Maidie Clean are no longer a good fit due to the following situations:

Home has become an unsanitary situation

Client has placed expectations which cannot be met within our company

Client is seeking services Maidie Clean is unable to achieve

Cleaning technician feels unsafe on the property

Client continuously cancels creating inconsistency in scheduling

Drugs, or other illegal substances are found on the property

Requesting an employee to do side jobs or be a direct hire.

Maidie Clean does not permit our clients to “poach” our employees. We request that you not solicit our employees for work directly for you or for a side job. This places our employee in an unfair and awkward situation and creates a breakage of trust with our company when we have placed a tremendous amount of time and energy into recruiting, hiring, training, vetting, and ensuring you only have the BEST cleaning service our company can offer. If you decide to solicit an employee for private hire, all future services will be immediately terminated.

When a client enters into an agreement for services with Maidie Clean the client understands that they will pay a [$1,500] training fee to Maidie Clean if they engage in a working relationship directly with any employee of Maidie Clean during the course of service other than through Maidie Clean.